MicroTouch
MICROTOUCH QUEUING STATION’s new solution represents VISEL’s proposal for the current phase of Corona and keeping COVID19 distance for retail and food operations, pharmacies, surgical laboratories, public offices, banks, industrial equipment, etc. The advantage of MQS is in fact related to the possibility of maintaining the differentiation of the services offered to the public, even in a non-standard standby mode.
COVID’s emergency, in fact, by moving the waiting area outwards, somehow eliminated the idea of choosing the type of service requested, in favor of “single queue”, however, in many contexts it seems too general and fails to differentiate between user service requests or Activating any priorities for certain categories of customers, without considering the perhaps more important aspect provided by the possibility for operators to know at any time the number of users waiting.
M.Q.S. This is a flexible and fast installation solution because it consists of an All-in-One device that contains both the MICROTOUCH device with a 9.7-inch touch screen (and related SOFTOUCH management software) and the smart LCD monitor (22 “or 32” brightness) on which the various calls with Indicate the relative position (also vocally). To accommodate the screen size for this particular application, the summary layout in which the screen is divided into as many areas as there are enabled services is chosen, presumably giving up multimedia content.
The layout also includes time, date, local weather and RSS with the latest news. The system works through the existing LAN within the building while the call from the operators is made by installing a virtual client at the various computer stations.
The M.Q.S. It is capable of managing up to 12 services and 20 operating stations, at no additional cost. The smart screens offered are not subject to the payment of the RAI fee because they do not have a video signal receiver for the TV. To complete the system, there are 10-inch LCD displays that indicate the calling number from each workstation, of course for installation inside the room. In accordance with the provisions of the law, all items in the MICROTOUCH line are supplied with a CE declaration. According to a strict European standard.